Frequently Asked Questions
Installation & Setup
Q: Do I need WooCommerce for this plugin to work?
A: Yes, this plugin requires WooCommerce to be installed and active. It extends WooCommerce's stock management functionality.
Q: Can I use this on multiple websites?
A: Each license covers one domain only. Contact us for multi-site licensing options or extended licenses for agencies.
Q: Will this plugin slow down my website?
A: No, the plugin is optimized for performance. Use cached mode for high-traffic stores to minimize server load.
Q: What are the minimum system requirements?
A: WordPress 5.0+, WooCommerce 4.0+, PHP 7.4+, MySQL 5.6+, and 128MB memory limit minimum.
Functionality
Q: How often do stock messages update?
A: In live mode, updates happen instantly as customers interact with products. In cached mode, updates occur when product pages load.
Q: Can I use HTML in my stock messages?
A: Yes, you can use HTML tags, emojis, and even WordPress shortcodes in your stock messages.
Q: Does this work with variable products?
A: Yes, the plugin supports both simple and variable products with individual variation control.
Q: Can I customize the appearance of messages?
A: Yes, use the custom CSS options in display settings or add CSS to your theme for complete control.
Q: Does this work with inventory management plugins?
A: The plugin works with standard WooCommerce inventory. Third-party inventory plugins may require testing for compatibility.
Q: Can I use this with page builders like Elementor?
A: Yes, the plugin is compatible with Elementor and other page builders. Use the [rfc_stock_field_dynamic] shortcode for best results.
Technical Questions
Q: What happens if my license expires?
A: The plugin will continue to work, but you won't receive updates or support. Renew your license to continue receiving updates.
Q: How do I enable debug mode?
A: Go to RFC DSD Settings > Advanced tab and enable Debug Mode. Check /wp-content/debug.log for detailed information.
Q: Can I use custom shortcodes in my messages?
A: Yes, you can use any WordPress shortcode in your stock messages, including contact forms, product galleries, and custom shortcodes.
Q: Does this work with WooCommerce HPOS (High-Performance Order Storage)?
A: Yes, the plugin is fully compatible with WooCommerce HPOS and follows WooCommerce best practices.
Q: Can I use this in a multisite WordPress installation?
A: Yes, the plugin supports WordPress multisite installations with proper network activation.
Performance Questions
Q: Which mode should I use - Live or Cached?
A: Use Live mode for low to medium traffic stores. Use Cached mode for high-traffic stores to improve performance.
Q: How can I optimize performance for my high-traffic store?
A: Enable cached mode, increase debounce timing, optimize your database, and consider server upgrades.
Q: Does the plugin use a lot of server resources?
A: No, the plugin is optimized for minimal resource usage. Cached mode further reduces server load.
Troubleshooting
Q: My messages aren't showing up. What's wrong?
A: Check that you've entered messages in the product settings, verify field visibility in plugin settings, and ensure stock management is enabled.
Q: I'm getting license errors. How do I fix this?
A: Verify your license key is correct, check that you're on the right domain, and ensure your server allows outbound connections.
Q: The plugin is causing conflicts with other plugins. What should I do?
A: Disable other plugins one by one to identify conflicts, check for JavaScript errors, and contact support with details about conflicting plugins.
Q: AJAX updates aren't working. What's the problem?
A: Check browser console for JavaScript errors, verify plugin scripts are loading, test with other plugins disabled, and enable debug mode.
Q: Can I get a refund if the plugin doesn't work for me?
A: Contact us through Envato Market support with your specific issues. We'll work with you to resolve problems or discuss refund options.
Advanced Usage
Q: Can I create custom hooks and filters?
A: Yes, the plugin provides hooks for developers to extend functionality. Check the documentation for available hooks.
Q: How do I integrate this with my custom theme?
A: Use the provided CSS classes and shortcodes. The plugin is designed to work with any properly coded theme.
Q: Can I use this with custom product types?
A: The plugin works with standard WooCommerce product types. Custom product types may require additional development.
Q: How do I backup my plugin settings?
A: Plugin settings are stored in the WordPress database. Use standard WordPress backup methods to preserve your configuration.
Support & Updates
Q: How long is support included?
A: Premium support is included for 6 months from purchase. Extended support packages are available.
Q: How often are updates released?
A: Updates are released as needed for compatibility, bug fixes, and new features. License holders receive 12 months of free updates.
Q: What's included in premium support?
A: Email support with 24-48 hour response time, bug fixes, compatibility updates, and feature request consideration.
Q: Can I request custom features?
A: Yes, feature requests are considered for future updates. Custom development services are also available.
Still have questions? Check out our Installation Guide for detailed setup instructions or contact our support team for personalized assistance.